Year 2 – Week 25 – Huh? What did you say?

“When the trust account is high, communication is easy, instant, and effective.”
Stephen R. CoveyThe 7 Habits of Highly Effective People: Powerful Lessons in Personal Change

Good morning and welcome!  All comments and observations are welcome – love hearing from you!

Last week I mentioned we would touch on Communication in this week’s blog post.  I won’t insult you by explaining what communication is as it is a word we all experience on a daily basis.  We have all experienced bad communication as it generally leads to arguments and unpleasantness between colleagues, friends and family i.e. misunderstandings!

I am busy reading a double volume of Dale Carnegie called “How to Win Friends and Influence People” and “How to stop Worrying and start Living” and have become aware that my conversation skills “suck”!!!   My face and voice do not always match so I tend to give over the wrong signals. I didn’t realise this but people would say things like:  “You look so cross” or “Why are you so stressed” when in actual fact I was not cross or stressed, merely extremely focussed.   This is one of the reasons that working virtually was so appealing as most contact with clients is via email and sometimes on the phone.   Lately I’ve been looking for the answer as to what makes a good communicator as I have been doing quite a bit of face to face marketing.   I know people who are natural communicators and win people over to their way of thinking with no effort at all – what a gift!  If you are one of those, count yourself extremely fortunate!  Then there are the rest of us who have to learn good communication skills.   Once you are aware that your communication skills are lacking (you will know I promise) then it’s time to do something about it.  Possibly joining Toastmasters may help, reading books, listening to people who have mastered this skill and then loads of practice!

Without using the content of the blog below, I have given you the link to the art of developing good communication skills written by wikiHow.  The content is excellent and I encourage you to PLEASE read it!  The link is:  http://www.wikihow.com/Develop-Good-Communication-Skills

The ABC’s are attitude, behavior and communication skills.”
Gerald Chertavian

See you on line,
Lynne

Katlyn Virtual Assistants
Website: http://www.katlyn.co.za
Facebook Business page: http://www.facebook.com/KatlynVirtualAssistants

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